The Voice of the Customer (VOC)

The Voice of the Customer prepares your managers, supervisors, and employees to gather and analyze customer-focus data they can use to guide daily work and drive continuous process improvement. This total quality management program also teaches the practical interpersonal skills your people need to improve internal and external customer relationships.

Provides a methodology for bringing the voice of an organization's customers inside the organization so everyone working there understands what customers want and makes plans to be responsive to customers' needs

Target Audience: Managers, Middle Managers, Supervisors and Employees

Program Highlights Include:
  • Assess your current customers for their "delight" level
  • Identify obstacles to exceeding customer expectations
  • Use a process that all employees can implement
  • Gather and use actionable customer-focus data
  • Build strong customer relationships using customer-focused tools

Download Brochure

To learn more about The Voice of the Customer program, please download our brochure using the link below:
DownloadThe New Leadership (TNL)

To learn about the module (IWA), please click here