Total Quality and Continuous Improvement Programs
A focus on Quality and Continuous Improvement (QCI) is the hallmark of world-class companies like Federal Express and General Electric. In QCI-focused companies, every individual is both aware of what quality means: total involvement, customer focus, the use of measurement, continuous improvement, and organizational support, as well as their role in the process of achieving organizational excellence. They are also equipped with a set of analytical tools they can apply to critical processes to ensure on-going continuous improvement. Below is a list of our QCI Programs we offer:
Teaches the concepts of work as a process and internal customers and suppliers. Provides tools so that individuals or groups can get into alignment with their internal customers to better meet their customers' needs. Measures the suppliers' ability to meet customer needs.
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Teaches team based problem solving. Uses the methodology of Focus, Analyze, Develop, and Execute. Provides both team member and team leader guides.
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Provides a method and tools to define, measure, analyze, improve, and control work processes. Also provides management with a methodology to select processes for improvement and to sustain process improvement inside their organization.
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Makes the case that physicians need to get involved in a health care organization's continuous quality improvement rather than observe from the sidelines.
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An application oriented program designed to teach managers how to manage individuals, manage groups, manage change, and manage performance.
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This program gives your managers and supervisors a sound and thorough understanding of what it means to be a total quality leader, and teaches them how to create and successfully manage in a total quality environment.
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